christine may
Overall Project Breakdowns/Referrals
Below, you'll find a breakdown of what you've sent so far, along with my suggestions for each category. I've highlighted the areas where I can assist and provided recommendations for areas outside my expertise. This should help us stay organized, and I can update this page as needed.
Best,
Ashley
P.S.: For the best experience, please view this on a laptop or iPad.
social media
(backend)
Both for your own Agency, and for your clients. I have broken this down categorically (click the + sign)
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Landing Pages for your services: I can build you a basic website similar to mine for $1,500. For this price, I will build out the landing page (home page), your menus, contact form, linked socials, as well as 5 directory pages for services.
If you choose this option, curating the pricing list will be included in the fee, as I can get the site built with pages similar to thiscontact page.
All of the services would be able to be ‘selected’ by the client, and it will email you automatically. You can choose to have the pricing live, or you can simply email them a separate page with the prices listed.For example, this is a “front-end page” with no pricing; here is the duplicated page with pricing. I can do the same for you. It allows a bit more flexibility, depending on the situation.
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I can create a series of designed PDFS. They can be sent to a client, and you can all communicate back and forth.
Pricing $60 each or 2 for 100 if you want duplicate pages that have one with only contact, and one with pricing. -
I can use this data to create pricing sheets that help clients understand the work involved.
A note: Content creation and ad budgets should be separate from asset management, as they serve different purposes and should be offered independently. High-end clients like the Four Seasons may prefer to hire prestigious professionals for campaigns, while lower-budget clients might benefit from engaging newer content creators at a more affordable rate. This approach caters to varying budgets, provides transparency, and allows for tailored strategies that meet each client’s specific needs and goals.Responding to Incoming Reviews Daily (including weekends and holidays):
Estimated Time: 1 hour/day
Monthly Time: 30 hours
Alerting On-Site Team for Additional Information:
Estimated Time: 0.5 hour/week
Monthly Time: 2 hours
Answering Expedia Real-Time Feedback Daily (including weekends and holidays):
Estimated Time: 30 minutes/day
Monthly Time: 15 hours
Managing In-House Guest Surveys:
Estimated Time: 1 hour/week
Monthly Time: 4 hours
Answering Google Q&A as Questions and Inquiries Come In:
Estimated Time: 30 minutes/day
Monthly Time: 15 hours
Managing Ongoing Listing Updates (images, copy, links, etc.):
Estimated Time: 2 hours/month
Monthly Time: 2 hours
Campaign Materials to Encourage Reviews:
Estimated Time: 3 hours/month
Monthly Time: 3 hours
Reporting Negative or Spam Reviews for Removal:
Estimated Time: 1 hour/week
Monthly Time: 4 hours
Providing a Live Dashboard and App for On-Site Team:
Estimated Time: 2 hours/month
Monthly Time: 2 hours
Total Estimated Monthly Time:
Total Hours: 77 hours/month
Hourly Rate Calculation:
Given the total monthly fee of $1,000:
$1,000 / 77 hours = $12.99/hour
Hourly Breakdown by Task:
Responding to Incoming Reviews Daily:
Hours: 30 hours/month
Cost: $389.70
Alerting On-Site Team for Additional Information:
Hours: 2 hours/month
Cost: $25.98
Answering Expedia Real-Time Feedback Daily:
Hours: 15 hours/month
Cost: $194.85
Managing In-House Guest Surveys:
Hours: 4 hours/month
Cost: $51.96
Answering Google Q&A:
Hours: 15 hours/month
Cost: $194.85
Managing Ongoing Listing Updates:
Hours: 2 hours/month
Cost: $25.98
Campaign Materials to Encourage Reviews:
Hours: 3 hours/month
Cost: $38.97
Reporting Negative or Spam Reviews for Removal:
Hours: 4 hours/month
Cost: $51.96
Providing a Live Dashboard and App for On-Site Team:
Hours: 2 hours/month
Cost: $25.98
Proposed Photoshoot Hourly Breakdown:
Given the photoshoot rates, assuming more specialized work:
Pre-Photoshoot Planning: 2 hours at $50/hour = $100
Photoshoot Time: 4-6 hours at $150/hour = $600 - $900
Post-Production Editing: 10-15 hours at $50/hour = $500 - $750
Licensing and Delivery: 1-2 hours at $50/hour = $50 - $100
Conclusion:
The estimated hourly rate for the digital reputation management tasks is approximately $12.99/hour. The proposed photoshoot would have a significantly higher hourly rate, given the specialized nature of the work, estimated between $50 to $150/hour depending on the task.
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You can attempt to streamline:
For comprehensive restaurant management, including backend operations, restaurants typically use specialized software solutions that integrate with OpenTable. These solutions handle a range of tasks, such as point-of-sale (POS) systems, kitchen display systems, and customer relationship management (CRM). While Squarespace can facilitate the online presence of a restaurant, including the management of reservations through OpenTable, it does not provide the in-depth backend management tools that a restaurant might need. For those functionalities, integrating with dedicated restaurant management software like Toast, Lightspeed, or Upserve.
As I was doing this research, I created this blog here. Its easier for me to post the content live than just stick it in ‘notes’. I based it all on an hourly rate of 20.00 per hour, with handling social meida and content budgets separately.
Before you take on 20 clients at 12.90 per hour, This is definitely something to look further into before making commitments.
Social Media Services for Hotels: What You Need to Know
social media
(front end)
I’m just looking over your template
“Objective: Maintain a visually appealing digital presence and engage your audience more effectively using enhanced social media tactics and tools”
✔: totally attainable goals
“Supported Platforms: Facebook, Instagram, Twitter, TikTok, and LinkedIn”
🚫 My genuine recomendation is pick one platform and be really good at it. But if you take on 5 platforms and cannot create one viral video on any of them, the clients will want to know why. they would need to choose one or two platforms they wanted to be active on. Use Influencer collabs to sort of ‘tease’ those other plaforms where they look good a few times a year.
“Fee: $3000/month (includes two semi-annual professional photo/video content gathering shoots with up to 200 images and 30 reels)”
To break down the work involved in a $3,000/month fee that includes two semi-annual professional photo/video content gathering shoots with up to 200 images and 30 reels, here's how the tasks might be allocated:
🚫 Photoshoot/ad budgets etc should be handled separately. one is in-house media work (where they can also provide you with content they create. photoshoots and ad budgets are outsourcing. it should be negotiated separately so you can maintain your income.
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I asked Chat GTP about this:
To break down the work involved in a $3,000/month fee that includes two semi-annual professional photo/video content gathering shoots with up to 200 images and 30 reels, here's how the tasks might be allocated:1. Pre-Production Planning (10-15 hours per shoot)
Tasks:
Concept Development: Collaborating with the client to understand the brand’s needs and create a concept for the shoot.
Shot List Creation: Preparing a detailed list of shots required, including locations, angles, and specific content ideas.
Scheduling: Coordinating with the hotel, photographer/videographer, and any necessary staff or models.
Logistics Planning: Organizing equipment, props, and any additional resources needed for the shoot.
Estimated Time: 10-15 hours per shoot
2. On-Site Shooting (10-12 hours per shoot)
Tasks:
Photography: Capturing up to 200 professional-quality images, including various angles, room types, amenities, and lifestyle shots.
Videography: Filming up to 30 reels, focusing on dynamic content that can be used across social media platforms.
Direction: Directing any models, staff, or setups to ensure the content aligns with the brand’s vision.
On-Site Review: Reviewing shots and footage on the spot to ensure everything meets the required standards before wrapping up.
Estimated Time: 10-12 hours per shoot
3. Post-Production Editing (20-25 hours per shoot)
Tasks:
Photo Editing: Selecting and editing up to 200 images to ensure they are polished, color-corrected, and brand-aligned.
Video Editing: Editing up to 30 reels, including cutting, color grading, adding music or effects, and ensuring each reel is optimized for social media.
Revisions: Implementing any feedback from the client and making necessary adjustments.
Estimated Time: 20-25 hours per shoot
4. Content Delivery and Archiving (5-7 hours per shoot)
Tasks:
Content Organization: Organizing and categorizing the final content for easy access and future use.
File Delivery: Delivering high-resolution files via a secure platform or storage device.
Archiving: Storing all raw and edited content in an organized manner for future reference.
Estimated Time: 5-7 hours per shoot
5. Monthly Account Management and Client Communication (5-10 hours/month)
Tasks:
Monthly Check-Ins: Regularly updating the client on progress, discussing upcoming shoots, and reviewing content needs.
Strategy Adjustment: Adjusting the content strategy based on performance metrics and client feedback.
Additional Support: Providing ongoing support for any content-related inquiries or additional requests.
Estimated Time: 5-10 hours/month
Total Estimated Time:
Per Shoot: 45-59 hours (for each of the two semi-annual shoots)
Monthly: 5-10 hours (ongoing account management)
Cost Breakdown:
Given the $3,000/month fee, the estimated total annual fee is $36,000. If we assume the average hourly rate across all tasks is around $20/hour, then:
Annual Pre-Production and Shooting Costs (for 2 shoots):
Time: 90-118 hours
Cost: $1,800 - $2,360
Annual Post-Production and Delivery Costs (for 2 shoots):
Time: 50-64 hours
Cost: $1,000 - $1,280
Annual Account Management Costs:
Time: 60-120 hours
Cost: $1,200 - $2,400
Conclusion:
The $3,000/month fee covers a significant amount of work, including content planning, production, editing, and ongoing account management. The allocation of resources ensures that the hotel receives high-quality, professional content on a consistent basis, along with the necessary support to maximize the impact of this content across social media platforms.
4o
You said:
does that leave any budget for other social media work?
ChatGPT said:
ChatGPT
Let's analyze whether the $3,000/month budget would leave room for other social media work beyond the two semi-annual photo/video shoots.
Annual Budget Breakdown:
Total Annual Budget: $3,000/month × 12 months = $36,000/year
Estimated Costs for Content Gathering (per year):
Two Semi-Annual Shoots:
Pre-Production and Shooting Costs: $1,800 - $2,360
Post-Production and Delivery Costs: $1,000 - $1,280
Total for Two Shoots: $2,800 - $3,640
Ongoing Account Management Costs:
Annual Account Management: $1,200 - $2,400
Total Content and Management Costs (per year):
Minimum Estimate: $4,000 (content) + $1,200 (management) = $5,200/year
Maximum Estimate: $6,040 (content) + $2,400 (management) = $8,440/year
Remaining Budget for Other Social Media Work:
Minimum Remaining Budget: $36,000 - $8,440 = $27,560/year
Maximum Remaining Budget: $36,000 - $5,200 = $30,800/year
Conclusion:
Yes, after accounting for the costs of the two semi-annual shoots and ongoing account management, there is still a significant portion of the $3,000/month budget available for other social media work. This remaining budget of $27,560 to $30,800 per year can be allocated towards additional services such as:
Content Creation & Management: Developing and posting additional content regularly.
Social Media Advertising: Running paid ad campaigns to boost reach and engagement.
Influencer Marketing: Collaborating with influencers to increase brand visibility.
Reputation Management: Monitoring and responding to reviews and online feedback.
Analytics & Reporting: Regularly analyzing performance data to optimize strategies.
This leftover budget allows for a robust social media strategy that goes beyond just content creation, enabling a comprehensive approach to building and maintaining the hotel's online presence.
-Term: 6-12 months with a 30-day out
✔: totally attainable goalsMonitoring and engaging messages and comments daily including weekends and holidays
I do suggest offering YOUr business A BIT MORE ‘SLACK’, TRY 5 DAYS A WEEK (ncluding weekends and holidays). IF THEY ARE NOT PAYING THE FEES FOR ‘ROUND THE CLOCK SERVICE’, BE CAREFUL COMMITTING TO IT.Alerting designated on-site team if further information is required for a response utilizing a monitoring system that delivers the Q&A directly to your inbox almost instantly
✔: totally attainable goalsPosting up to 4x a week and in stories on Facebook and Instagram; mix of still photos and video reels with trending audio and captions
✔: totally attainable goalsManaging a paid media budget agreed upon by the leadership team to do 1 ongoing awareness ad or boost campaigns based on activations, engagement and KPIs
✔: totally attainable goalsSolicit and manage local and regional influencer relationships for both content generation and collaboration postings via trade on social media (if a PR agency exists we collaborate with them on this)
✔: totally attainable goals
Here is where I can be of service in this area:
We can use ‘The mosaic method’ to purchase one ‘Master Account’ that will share viral videos amongst each client. Note: these are not fake followers, they are accounts built by professionals who generated followers by posting in a specific niche.
So a ‘main page’ would be purchased to create a Master Account, that helps push these smaller pages into viral videos. I would curate the viral content. Below is a breakdown of how I’d be willing to ‘split’ the bill between clients, this will allow you to get more growth without necessarily having a larger bill!
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The Provincial Method
This Instagram package is usually cost "per client", but I would be willing to let you split evenly between 5 clients per month.
(300 per month, per client)
NOTE: The First month would additionally inlcude the cost of acquiring a new page. I would send options for you to look over. The averge cost is 500.00 for an account that already has some videos with 1 million views.
Posting & Curating:
I will implientent the exact method we used to grow the data shown here in the Q&A section. Posting twice a day, 6 days a week with weekly community engagment done by our staff.
We will also share 5 posts a week to the accounts stories. They can include their booking links, I would just need to be provided with this info.
This equals out to aprroximately 48 posts a month on instagram, and 30 direct shares a month to stories.$1,500 Per Month (Total)
Once you have another 5 Cients with Instagram accounts, we can add another set and keep growing.
NOTE: If you do not want to initally purchase a master account, I am happy to begin by posting it on the new Provincial Leisure Page I just started (I sold the other one as someone made me a very good offer for it). It really depends how you envision all of this gowing. I am happt to offer what I have while you're figurin it all out!
NOTE #2: When I say 'posting', from a Master Account, I am refering to the New ' collaboration ' feature where IG is letting you share posts between larger accounts to get more views and cross- promoting with their following!
In today's competitive hospitality industry, having a strong social media presence is no longer optional—it's essential. Social media agencies offer a range of services designed to enhance a hotel's online visibility, engage potential guests, and ultimately drive bookings. However, understanding the costs and tasks involved in these services can be challenging, especially when you’re trying to budget effectively.